Refund & Exchange Policy

Due to the nature of perfumes, we cannot accept returns or exchanges if the perfume seal has been broken, sprayed, or used.

If you receive a damaged, leaked, or incorrect product, you must contact us within 48 hours of delivery. Please send us an unboxing video as proof at zarescent@gmail.com. After verification, we will send a free replacement or issue a full refund.

For a return to be eligible, the item must be unused, unopened, and in its original box and packaging.

Once your return is approved, the refund will be processed within 5–7 working days to your original payment method.

Products purchased during a sale, promotion, or with a discount code are not eligible for return or exchange.

For support, email us: zarescent@gmail.com